Support
Need a hand with BurnPath?
Here's how to get help, sort out the common stuff, and reach a real person.
Contact us
Email us and we'll get back to you, usually within a couple of days. Tell us your iPhone model and what happened so we can help faster.
Email supportCommon questions
How do I reset my password?
On the sign-in screen, tap "Forgot password." We'll email you a 6-digit code, and you can set a new password from there.
How do I delete my account?
Open the Profile tab, scroll to Settings, and tap Delete Account. This permanently removes your account and your workout data.
Why does BurnPath need my location?
GPS is what tracks your route, distance, and pace during outdoor workouts. It keeps recording even when your screen is locked, so your phone can stay in your pocket. You're always in control — start and stop tracking whenever you like.
How are my calories calculated?
BurnPath estimates calories burned from your activity type, distance, pace, elevation, and body weight. Like any tracker, these are estimates meant to help you stay consistent, not medical measurements.
Is BurnPath free?
Yes. You can track every workout, set goals, build streaks, and join challenges at no cost.